🗑ī¸ Data Deletion Request

Your privacy matters. Request deletion of your data from Bus Routes Karachi

📋 What Data Can Be Deleted?

You can request deletion of any personal data you've submitted through the Bus Routes Karachi app, including feedback and route contributions.

✅ Deletable Data

  • User feedback submissions
  • Bus route feedback
  • Missing route reports
  • Comments and suggestions

ℹī¸ Automatically Managed

  • Analytics data (Firebase)*
  • Crash reports (Firebase)*
  • Performance metrics (Firebase)*
  • Local app preferences**

*Auto-deleted per Firebase retention policies
**Deleted when you uninstall the app

📱 Method 1: Delete Data In-App (Recommended)

The easiest way to delete your feedback data is directly from the app:

  • Open Bus Routes Karachi App

    Launch the app on your Android device

  • Go to Settings

    Tap the menu icon (☰) and select "Settings"

  • Navigate to Privacy

    Scroll down to find the "Privacy & Data" or "Data & Cache" section

  • Select "Delete My Data"

    Tap on "Delete My Feedback Data" option

  • Confirm Deletion

    Review what will be deleted and confirm your choice

  • Done!

    You'll see a confirmation message showing how many items were deleted

✅ Instant Deletion

Using the in-app deletion feature removes your data immediately. You'll see confirmation of the number of items deleted.

📧 Method 2: Email Deletion Request

If you've uninstalled the app or prefer to request deletion via email, you can contact us:

  • Send an Email

    Email us at the address below with subject: "Data Deletion Request"

  • Include Your Device ID (Optional)

    If you have access to the app, go to Settings → About to find your masked Device ID. This helps us identify your data faster.

  • Specify What to Delete

    Tell us what data you want deleted (e.g., "All my feedback" or "Feedback submitted on [date]")

⏱ī¸ Deletion Timeline

  • In-App Deletion: Immediate (instant confirmation)
  • Email Request: Processed within 7 business days
  • Confirmation: You'll receive an email confirmation when deletion is complete

⚠ī¸ What Remains After Deletion

Please note:

  • Local App Preferences: Stored only on your device. Delete by uninstalling the app or clearing app data in Android Settings.
  • Anonymous Analytics: Firebase Analytics may retain anonymized usage statistics as per their retention policy. These cannot be linked back to you.
  • Crash Reports: Historical crash logs are auto-deleted by Firebase per their data retention schedule.
  • Public Route Database: The app's public database of bus routes and stops is not user-specific data and remains available to all users.

❓ Frequently Asked Questions

How do I know what data you have about me?

We only store feedback and comments you explicitly submit through the app. We associate this with your device ID (Android ID) to enable deletion. We don't collect names, emails, phone numbers, or other personal identifiers.

What is a Device ID and where can I find it?

Your Device ID is a unique identifier for your Android device (Android ID). You can find a masked version in the app: Settings → About → Device Information. It looks like "1234****5678".

Will deleting my data affect my app usage?

No! Deleting your feedback data only removes submissions you've made (feedback, route reports). It does not affect:

  • Your ability to use the app
  • Your saved favorites (stored locally on your device)
  • Your app settings and preferences
  • The bus route and stop database (public data)

Can I delete just some of my data?

The in-app deletion removes all feedback associated with your device. For selective deletion, please email us with specific details about what you'd like removed.

What happens to my data if I uninstall the app?

Uninstalling the app removes all local data (preferences, favorites) from your device. However, any feedback you submitted to our servers remains until you request deletion using Method 1 (before uninstalling) or Method 2 (email request).

How long do you keep my data?

We retain user feedback indefinitely to improve the app unless you request deletion. Analytics and crash data follow Firebase's retention policies (typically 2-14 months depending on the service).

Is my data shared with third parties?

Your feedback is stored in Firebase (Google) and used only for app improvement. We do not sell or share your data with other third parties. See our Privacy Policy for full details.

I deleted my data but changed my mind. Can I recover it?

No, deletion is permanent and cannot be undone. Please be certain before confirming data deletion.

📚 Additional Resources

đŸ’Ŧ Still Have Questions?

If you need help with data deletion or have privacy concerns, we're here to help.

Email: support@rungpk.com
Response Time: Within 48 hours